Support - Hexel Studio

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Console

Manage your account, view usage, and access support from the dashboard.

Contact Sales

Enterprise plans and custom needs.

Before you reach out

To get help faster, include these specific fields in your ticket:

Field	Where to find it	Why it matters
`error_code`	Error response body (e.g., `quota_exceeded`, `AUTH.PERMISSION_DENIED`)	Immediately narrows the problem category.
`request_id`	Data Platform error response body	Lets support trace the exact operation in internal logs.
`environment_id`	Console → IAM → Environments	Identifies which isolated context the issue occurred in.
`workspace_id`	Console → Workspace settings	Narrows the scope to the correct project.
Timestamp (UTC)	Your application logs or the Console log viewer	Required to correlate with platform-side telemetry.
Resource ID	The agent, instance, task, sandbox, or store identifier	Pinpoints the affected resource.

Tickets without error_code and timestamp take significantly longer to resolve — support must search across all your resources to find the relevant event.

Many issues have quick fixes in Troubleshooting.

Resources

Quickstart

Get up and running.

API Reference

Full REST API.

Changelog

What’s new.

Status and security

For account or billing questions, use the Console.
If you believe you have found a security issue or exposed credential, rotate the affected credential immediately and contact the team.

​Get help

Console

Contact Sales

​Before you reach out

​Resources

Quickstart

API Reference

Changelog

​Status and security

Get help

Before you reach out

Resources

Status and security