Privacy Policy

1. Introduction

This Privacy Policy describes how Hexel Studio (“we,” “us,” or “our”) collects, uses, and shares your information when you use our services (“Services”). This policy applies to all of our products, including our website at hexelstudio.com, our AI agent marketplace, and any related applications or APIs.

Your privacy is important to us, and we are committed to protecting your personal information in compliance with applicable laws and regulations. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We only collect information about you if we have a legitimate reason to do so, such as to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: information you provide to us, information we collect automatically, and information we obtain from outside sources.

The types of personal information we may collect include:

• Contact and Account Information: Your name, email address, phone number, password, company name, and job title.
• Payment and Billing Information: Your billing address and payment details, which are processed by our third-party payment processors. We do not store your full credit card information.
• Credentials for AI Agents: OAuth tokens, API keys, and other credentials you voluntarily provide to our Secret Manager to enable agents to function with third-party services.
• Usage and Device Information: We automatically collect information when you use our Services, including your IP address, browser type, operating system, device information, pages you viewed, and how you interact with our platform. We collect this data using technologies like cookies, log files, and web beacons.
• Communications: Information you provide when you contact us for support, provide feedback, or otherwise communicate with us.

3. How We Use Your Information

We use the information we collect for several purposes, based on a legitimate need to do so:

• To Provide and Maintain Our Services: To operate our platform, process your transactions, manage your account, and enable the AI agents you use.
• To Improve and Personalize Our Services: To understand how our users interact with the platform so we can improve it and offer a more tailored experience.
• To Communicate With You: To send you service-related announcements, security alerts, invoices, and support messages.
• For Security and Fraud Prevention: To protect our platform and our users from security threats, fraud, and other illegal activities.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, legal processes, or government requests.
• To Train Our AI Models (With Your Consent): We will only use your data to train or improve our AI models if you provide your explicit, opt-in consent. You can revoke this consent at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With Service Providers: We share information with third-party vendors who need it to provide their services to us, such as payment processors and cloud hosting providers.
• For Legal Reasons: We may disclose your information to respond to a subpoena, court order, or other lawful governmental request.
• With Your Consent: We may share and disclose information with your consent or at your direction.

5. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes for which we collected it, or as required by applicable laws or regulations. For example, we retain account information for as long as your account is active and for a reasonable period afterward in case you decide to re-activate the Services. Information that is no longer needed will be promptly and securely deleted.

6. Your Rights and Choices

You have rights regarding your personal information, subject to local data protection laws. These rights may include:

• The Right to Access: You can request a copy of the personal information we hold about you.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
• The Right to Erasure: You can request that we delete your personal information, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the email address provided below.

7. Security

We take the security of your information seriously and use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using encryption for data in transit and at rest and implementing strict access controls for our internal systems.

8. Information from Minors

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us