Route goals into agent execution.
Hexel orchestrates how agents plan, hand off work, share state, and complete tasks reliably in production.
Incoming
LiveTask queue
Support escalation
Billing exception
Policy review
Runtime
RoutingPlanner
Breaks each goal into executable steps and routes work to the right agents in sequence.
Research Agent
Collects account history and incident context
Reason Agent
Decides workflow path and escalation logic
Action Agent
Executes response and downstream updates
Shared Across Agents
Runtime state and control bus
Completed
DoneWork done
Reply drafted
Ticket updated
Approval requested
Incoming
LiveTask queue
Support escalation
Billing exception
Policy review
Runtime
LivePlanner
Breaks goals into steps
Routes work to the right agents
Agent
LiveResearch
Collects account history and incident context
Agent
LiveReason
Decides workflow path and escalation logic
Agent
LiveAction
Executes response and downstream updates
Completed
DoneWork done
Reply drafted
Ticket updated
Approval requested
Shared Across Agents
Runtime state and control bus