Terms of Service

By accessing or using the Hexel platform (the “Services”), you agree to be bound by these Terms of Service and all policies referenced herein, including our Acceptable Use Policy and Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

Hexel provides a governed runtime for operating AI agent fleets, including orchestration, policy enforcement, approval workflows, execution planes, and observability. We may add, modify, or discontinue features from time to time. We will use commercially reasonable efforts to notify you of material changes.

You are responsible for safeguarding credentials, API keys, and access tokens, and for all activity that occurs under your account. You must promptly notify us of any unauthorized use. We may suspend access where we reasonably believe security or integrity of the Services is at risk.

Your use of the Services must comply with our Acceptable Use Policy. You may not use the Services to violate law, infringe rights, or operate agents in a manner that bypasses governance, approval, or audit controls.

Paid plans are billed according to the pricing in effect, including usage metered in Hexel Fleet Units (HFU). Fees are non-refundable except as required by law. You authorize us to charge applicable fees and taxes to your payment method.

You retain all rights to data you submit to the Services. You grant Hexel a limited license to process that data solely to provide and improve the Services, subject to our Privacy Policy and any Data Processing Addendum.

Each party may access confidential information of the other. The receiving party will protect such information and use it only to perform its obligations under these terms.

The Services are provided “as is.” To the maximum extent permitted by law, Hexel disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, or consequential damages. Aggregate liability is limited to amounts paid for the Services in the twelve months preceding the claim.

Either party may terminate for material breach not cured within thirty days of notice. Upon termination, your right to use the Services ceases and we will make Customer Data available for export for a limited period.

We may update these terms from time to time. Material changes will be communicated through the Services or by email. Continued use after changes take effect constitutes acceptance.

Questions about these terms can be directed to our team.