Legal & Trust

Policies, terms, and disclosures for running on Hexel

The Hexel legal framework defines how the platform may be used, how data is handled, and how teams operate multi-agent systems with clear responsibility, governance, and auditability.

Framework scope

Covers websites, platform surfaces, APIs, SDKs, runtime services, customer data handling, and agent operating rules.

For legal, privacy, or enterprise questions, contact support@hexelstudio.com.

9 active documents

Core terms, privacy documents, governance policies, and operational disclosures maintained together.

Built for operators

The framework is written for teams deploying agents into real systems, not for casual consumer use.

Cross-referenced

The documents are designed to work together, with clear precedence across contracts, policies, and disclosures.

How the framework works

Hexel separates contractual terms, operational policies, and transparency disclosures so teams can understand what governs platform use, what governs data handling, and what governs autonomous behavior in production.

Customers remain responsible for how agents are configured, approved, and used.
Hexel provides governed infrastructure, not autonomous decision-making authority.
Agent activity is expected to be policy-bound, observable, and auditable.
Some documents apply to every customer, while others apply only to enterprise or privacy-specific scenarios.

Order of precedence

Data Processing Addendum, where personal data processing is involved
Terms & Conditions or a separately executed enterprise agreement
Applicable platform and agent policies
Operational and transparency disclosures

Need help?

If you need a document for procurement, security review, or legal review, Hexel can point you to the right policy or agreement.

support@hexelstudio.com

Core Contractual Terms

The base agreement for using Hexel and operating workloads on the platform.

Terms & Conditions

All customers and users

The core agreement covering platform access, account use, billing, liability, and dispute handling.

Privacy & Data Protection

How Hexel handles customer data, personal information, and processor obligations.

Privacy Policy

All users

Explains how Hexel collects, uses, discloses, and protects information across the website, platform, and runtime.

Data Processing Addendum

Enterprise customers

Defines Hexel's obligations when processing customer data under applicable privacy laws.

Platform Governance

Rules for how customers, agents, and operators may use the runtime safely and responsibly.

Acceptable Use Policy

All users and agents

Sets platform safety rules, prohibited behavior, and enforcement boundaries.

AI & Agent Usage Policy

All customers deploying agents

Defines approval requirements, autonomy guardrails, and restrictions for high-risk workflows.

Security & Trust

Operational safeguards, controls, and shared responsibilities around the Hexel platform.

Security Policy

All customers

Describes security practices, baseline controls, and the shared responsibility model between Hexel and customers.

Data Transparency

Supporting disclosures around storage, deletion, and third-party processors.

Subprocessor Disclosure

Enterprise customers

Lists the categories of third parties that help Hexel deliver and operate the service.

Data Retention & Deletion Policy

Enterprise customers

Explains retention periods, deletion timing, and how stored information is removed from the platform.

Legal Transparency

How Hexel responds to external legal process and disclosure requirements.

Government & Law Enforcement Requests Policy

Enterprise customers

Explains how Hexel reviews and responds to valid government, law-enforcement, and disclosure requests.